Collin County Rides

First, thank you for being a loyal customer. All you need to do in order to seamlessly transfer to DCTA Collin County Rides is to download the RideDCTA mobile app, available here for Apple iOS devices and here for Android devices from the Google Play store.

You can log into your online account via the mobile app or the DCTA Collin County Rides web portal with your same DART login and password, and check to see that the DCTA mobile app has all the same information.

Previous DART customers must re-enter their payment information into the DCTA system, as that information was not transferred to protect the financial privacy of customers.

For new users of DCTA Collin County Rides, please click here to apply online. This is the fastest and most efficient way to apply for the program.

Alternatively, you can download and fill out an application form and submit it to DCTA Customer Service.

Once approved, you can log in to the online portal to access your account, or log in via the RideDCTA mobile app. Inside the mobile app, you can update your profile, add payment methods, schedule trips and review recent transactions.

1. The Collin County Rides service operates 6:00 AM to 6:00 PM Monday through Friday, except major holidays, the same hours as DCTA’s other paratransit and regional community services. All trips must start and end within the 6:00 AM and 6:00 PM service schedule. Nighttime and weekend service will no longer be available.
2. Appointments must be made at least on the day prior to traveling, and up to seven days prior. Customers are asked to also schedule their return trips at the time they schedule their first destination. Appointments will no longer be available on the same day the request is made.
3. Trips will be available only to residents of Allen or Fairview who are registered in the system. Citizens of Wylie are no longer eligible, as the City of Wylie has opted for a different solution.
4. Trips are limited to destinations in Collin County only, and must either start or end in the cities of Allen or Fairview.
5. Trips must be paid for using a credit or debit card via your online account. No cash, checks or money orders will be accepted.

All riders with DCTA Collin County Rides must live in the City of Allen or the Town of Fairview, and:

• Be age 65 or older

-or-

• Have a qualifying disability, such as:
  • Certified legally blind
  • Certified deaf or profound hard of hearing
  • Certified to be non-ambulatory (Manual wheelchair, sports wheelchair, or power wheelchair)
  • Certified to be semi-ambulatory (Use a mechanical aid such as cane, crutches, walker, or leg brace)
  • Physical disability (Hemodialysis, heart disease, portable oxygen, portable respiratory unit, or amputation of an extremity)
  • Certified for at least 50% VA disability (Service-connected)
  • Certified for Social Security Disability Income (SSDI, SSI, Award Letter)
  • Certified as intellectual disability / intellectually disabled
  • Certified as having a seizure disorder
  • Certified as having a mental illness (Schizophrenia, PTSD, Anxiety, Bipolar Disorder)

Allen and Fairview residents who are signing up as users may need to provide proof of residency, such as a Government Identification Card, a recent utility bill or other documentation verifying residency in order to have your application approved.

For current (DART) users of the service, your account information will be automatically transferred to DCTA.

You will then need to download the RideDCTA mobile app (iOS App Store or Google Play) and log into your account either through the mobile app or the DCTA online portal. You will need to re-enter your payment methods, and you can also check your account info, schedule trips and review recent transactions.

For new users of DCTA Collin County Rides, please click here to apply for the service online. This is the fastest and most efficient way to apply for service.

Alternatively, you may download and fill out the DCTA application form and submit it to DCTA Customer Service, following the instructions on the form.

Once approved, you can log in to the online portal to access your account, or log in via the RideDCTA mobile app. You can update your profile, add payment methods, schedule trips and review recent transactions.

All users must have a DCTA account to schedule and pay for transit services using a credit or debit card. Cash payments will not be available on the vehicle, because the fare is calculated as a combination of miles, minutes and fees for drops and care assistants.

To schedule a trip with Collin County Rides, the best way to do that is within the RideDCTA mobile app.

IMPORTANT TIP: Also schedule your return ride at the same time you schedule your ride to your destination. Use your best judgment as to the time you will need at your destination, for example, give yourself 90 minutes to 2 hours for a typical medical appointment. If your return trip gets delayed, call us (940.243.0077) to adjust your ride home.

Registered users can also schedule a ride by visiting the DCTA Online Portal or by calling DCTA Customer Service at 940.243.0077

Fares for each trip are calculated using a miles fee ($1.85 per mile), a minutes fee ($0.18 per minute), and a base drop fee ($3.49). All customers receive a 75% discount for the first $125 spent per month.

As an example, for the full price fare for a five-mile trip which takes 15 minutes, you would be charged (5 x $1.85) for miles, (15 x $0.18) for minutes, and $3.49 for the drop fee, for a total cost of $15.44.

Customers will pay only 25% of trip costs until they spend $125 in a calendar month, at which point they will be charged 100% of the trip cost. In the example above, you would be responsible for $3.86. A trip cost estimate will be given at the time of scheduling.

The only payment method accepted is a credit/debit card. Fares will be charged to your credit/debit card through the establishment of a Collin County Rides online account or in the mobile app. No cash, checks or money orders are accepted on board the vehicle.

Yes! Because drivers cannot provide assistance, those who do need assistance are encouraged to include a Personal Care Assistant when they reserve their ride.

There is an additional $2 fee for each additional passenger or personal care attendant that is riding with you. Guest fares are paid at the time of scheduling and are included in the total trip cost.

Absolutely. DCTA welcomes rider feedback via our online GORequest comment page. Placing your feedback here will allow us to place your comments directly in front of our staff most quickly, and optimize the program over time.

The GoRequest system is also available via mobile app, available here.