Customer Service
Downtown Denton Transit Center
604 East Hickory St.
Denton, TX 76205
940.243.0077
Bus/Rail Customer Service Hours
Monday - Friday: 7:00 AM - 7:00 PM (Telephone service only from 6:00 pm - 7:00 PM)
Saturdays: 8:00 AM - 4:00 PM (Telephone service only)
(On weekdays, DDTC doors are locked at 6:00 PM; telephone lines remain open until 7:00 PM)
Sunday: Closed
Bus/Rail Customer Service is closed on the following holidays:
- New Year's Day (January 1)
- Memorial Day
- Independence Day (July 4)
- Labor Day
- Thanksgiving Day
- Christmas Day (December 25)
GoZone Customer Service Hours
Monday - Thursday: 5:00 AM - 10:00 PM
Friday - Saturday: 5:00 AM - 11:00 PM
Sunday & holidays: 8:00 AM - 6:00 PM
- Customer Service
- Contact Us Online
- ADA Assistance
- Administrative Office
- Rail Emergencies
- Staff Directory
Customer Service
Downtown Denton Transit Center
604 East Hickory St.
Denton, TX 76205
Bus/Rail Customer Service Hours
Monday - Friday: 7:00 AM - 7:00 PM (Telephone service only from 6:00 pm - 7:00 PM)
Saturdays: 8:00 AM - 4:00 PM (Telephone service only)
(On weekdays, DDTC doors are locked at 6:00 PM; telephone lines remain open until 7:00 PM)
Sunday: Closed
Bus/Rail Customer Service is closed on the following holidays:
- New Year's Day (January 1)
- Memorial Day
- Independence Day (July 4)
- Labor Day
- Thanksgiving Day
- Christmas Day (December 25)
GoZone Customer Service Hours
Monday - Thursday: 5:00 AM - 10:00 PM
Friday - Saturday: 5:00 AM - 11:00 PM
Sunday & holidays: 8:00 AM - 6:00 PM
Have a question, suggestion, complaint or compliment? Lose something? Let us know by utilizing our GORequest mobile application available on iPhone and Android. We encourage passengers to utilize GORequest to help us better improve the passenger experience.
Smart phone users simply open the GoRequest application, select an issue and tap “submit”. The GORequest app also offers the functionality for users to include a photo and identify the exact location of the submission.
Users can also submit requests via a desktop computer. Once submitted, the requests are sent directly to the agency staff member responsible for addressing the issue.
For GoZone related issues, please contact GoZone Customer Service directly at support-dcta@ridewithvia.com
For assistance with ADA, please see the contact information below:
For ADA questions
Email - Mobility Assistant, jnoland@ntmc.com
Phone – 940.243.0077
Online – DCTA Customer Service Online
In Person / Via Mail – Address: 604 East Hickory Street, Denton, TX 76205
For ADA comments and complaints
Email – info@dcta.net
Phone – 940.243.0077
Online – DCTA Customer Service Online (via GoRequest app)
Via Mail – Address: P.O Box 96, Lewisville, Texas 75067
For Rail Operations Contractors
Click here for Right of Entry information - Right Of Entry
Physical Address
1955 Lakeway Drive, Suite 260
Lewisville, TX 75057
Mailing Address
P.O. Box 96
Lewisville, TX 75067
For business inquiries contact
Website Concerns
If you have any questions or feedback about the website, please contact us at dctainfo@dcta.net.
For any emergencies along the rail tracks please call: 972.829.0901 (24 hours a day).